A4E airlines care for their customers, not because regulations tell us to do so, but because the customer is at the core of everything we do. Regardless of the cause of flight disruptions — even when it is caused by external factors beyond our control — we provide information, care and assistance as required to minimise the impact and length of the disruption on our passengers.
We provide services to all travellers in an equal manner and we work to accommodate their diverse needs. A4E airlines pay particular attention to persons with special needs and those accompanying them, including the needs of unaccompanied minors.
A4E also supports legislation on air passenger rights that make the rules fairer, clearer, and easier to apply. The revision of Regulation 261/2004 on air passenger rights is extremely important in terms of legal certainty and a fair balance of consumer and industry interests. The European legislators need to urgently proceed with the file. The current Regulation 261/2004 is too detailed and prescriptive and, at the same time, too vague on essential points. This continues to generate numerous Court rulings across the EU, with judges interpreting the Regulation in varying ways and often extensively.